IT & Tooling
The Friction Arm — Technology that works against you, consistently.
Practice Overview
A comprehensive suite of information technology services designed to introduce controlled inefficiency at every point of employee-computer interaction. The Friction Arm has been deployed at industrial clients since the advent of the personal computer.
Products in this Practice
Single Sign-On (Multi-Failure Edition)
One login. Many ways it does not work.
A unified authentication system engineered to provide consistent failure across multiple platforms and devices, ensuring users experience login friction at precisely the moments they require access.
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VPN Latency Enhancement Suite
Ensures every task feels geographically distant. Engineered latency.
A network optimization suite designed to introduce consistent, measurable latency into remote-access traffic, creating the subjective experience that all work tasks are occurring across continental or intercontinental distances.
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Ticket Routing Labyrinth
Support tickets loop between departments indefinitely. Designed for maximum friction.
An intelligent support-ticket routing system engineered to ensure help-desk and support requests cycle between departments without resolution, creating indefinite friction for users and maximized engagement with the support infrastructure.
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Auto-Update During Critical Work
System updates triggered exclusively at peak productivity moments.
A system-update scheduling service that analyzes organizational work patterns and automatically deploys critical software updates and system patches at precisely the moments when employees are most engaged in time-sensitive, mission-critical work.
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Ready to reduce workforce volatility?
A member of our Workforce Stabilization Team will contact you within three to five business quarters.
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